18:35 16 Sep 19
Overall good experience.I have had several issues where we needed the technician to work on the unit, couple of times they had technicians in a timely manner. Other times it took longer.The main issue was not even suppose to happen but it was fixed after 3 visits.
00:51 20 Aug 19
We woke up to a temperature of 78 degrees with a 4 year old. I called Airtron and they sent out Jason. When he arrived he went straight to work! He was able to get us back up and running in no time! Jason was very professional and gave me some valuable information that no one has every told me about the air conditioner. Look forward to having him checking out home twice a year for maintenance. So we can stay up and running in this Texas heat!
18:39 15 Aug 19
Jason B was amazing! Punctual, quick and efficient at solving our issue. We were up and running with 45 minutes. He even took the time to help wash out our AC units and help educate us on how to keep things running smoothly for the future. I would highly recommend! Thanks Jason!
22:21 02 Aug 19
After explaining what my air conditioner was doing Dung Nguyen fixed it in 10 minutes!!! without even coming inside of my home. Great customer service. Dung is the man if you need your air conditioner serviced.
16:39 25 Jul 19
This was the second time Jason B had to come service our AC, and each time he was pretty detail oriented when it came to explaining the type of service he was about to perform on our unit. Over all great customer service. Would recommend him to anyone. Thanks a lot Airtron and Jason B.
21:00 20 Jun 19
Dung Nguyen was excellent. We called Airtron about 12:30 pm and made an appointment for the next day. Airtron called about 30 minutes later and said the they had a tech that could come out right now. Dung came out, changed the run capacitor and charged the unit. Our house was new about 4 years ago and he said that we had 500 dollars towards the repair since we just bought the extended warranty. It came out to 513.00 but their manager gave us a 13 dollar credit. 89 for service fee. 178.00 for 2 pounds of freon and 245 for the capacitor. Within 3 hours from MAKING the initial phone call, my a/c is now blowing cold and the outside air temp is 98 degrees. Hottest day of 2019 in the dfw area. BTW Airtron also installed both units when my house was built. Great service, Dung is truly a professional. Thanks for helping us out.