22:38 04 Nov 19
Jason was great he took the time to explain the problem. We are happy customers and will alway call Airtron.Thank youJason
22:40 16 Oct 19
Improper communication and rude staffs..The service manager and the technician were rude at me. We have service warranty for 1year. For the first time, The technician guy who came for service(my heater was not working) told to change the ac filter. He never told me that is root cause for heater not working. After couple of days heater stopped working then again I called they came and charged me $89. I asked why I have toPay. He said we never service for homeOwner responsibility for maintenance. I told last time you guys never told me properly that filter is causing the issue for heater.. that guy was rude and told me that it not mandatory and not our job to tell you to root cause or reason.. and ask me to pay for it. Finally they forced me to pay for it.
19:01 13 Oct 19
Technicians came when I wasn’t home (fine, no big deal because it was a new home) I had some speakers installed in the ceiling before they arrived, but not afterward. Enjoy the speakers. I hope the owners find you.
19:14 09 Oct 19
We called to have our unit checked out before the warranty ran out. The technician did a very thorough job, and lucky for us found a faulty thermostat. He was on time that morning and everything went great. We are very appreciative of this service. Thanks - Pam and Bill Scarbrough, the Auburndale addition, Melissa, TX.
18:35 16 Sep 19
Overall good experience.I have had several issues where we needed the technician to work on the unit, couple of times they had technicians in a timely manner. Other times it took longer.The main issue was not even suppose to happen but it was fixed after 3 visits.
19:39 21 Aug 19
I called Airtron because our unit didn't seem to be cooling. I got on their schedule quick. Emmorick came out & did a fantastic job. Very thorough on finding out what the issue was. It was at the end of the day and still even in this heat he had the biggest smile and a wonderful personality!I would recommend Airtron.
00:51 20 Aug 19
We woke up to a temperature of 78 degrees with a 4 year old. I called Airtron and they sent out Jason. When he arrived he went straight to work! He was able to get us back up and running in no time! Jason was very professional and gave me some valuable information that no one has every told me about the air conditioner. Look forward to having him checking out home twice a year for maintenance. So we can stay up and running in this Texas heat!
04:41 17 Aug 19
My AC randomly went out noon today so I called for service and they happily said they could get someone out today. I was told at 4pm I was next on the list for service.... 3.5 hours ago. My latest update after having to BEG the lady in the office for information is that it could be an hour and a half before anyone gets here AND they will not be giving a 30 minute courtesy call because they are closing the office... while they say they are 24 hours. I’m pregnant with 3 dogs and going out of town at 5am tomorrow morning and the heat index was 108 today. If I was told at noon that they couldn’t get someone here until 9PM-10PM I would have called someone else and paid for more timely service, but I was given zero information about this insane wait time and had to call back 6 times. I have previously had good experiences with the technicians, but the office staff is lacking in quality.Update: after being told I was next at 4pm, the technician, Carlos, made it to my house at 11pm. He was fantastic, quick and friendly. The office staff needs some training on how to communicate and what information to verify when processing and emergency service request.
18:39 15 Aug 19
Jason B was amazing! Punctual, quick and efficient at solving our issue. We were up and running with 45 minutes. He even took the time to help wash out our AC units and help educate us on how to keep things running smoothly for the future. I would highly recommend! Thanks Jason!
22:21 02 Aug 19
After explaining what my air conditioner was doing Dung Nguyen fixed it in 10 minutes!!! without even coming inside of my home. Great customer service. Dung is the man if you need your air conditioner serviced.
16:39 25 Jul 19
This was the second time Jason B had to come service our AC, and each time he was pretty detail oriented when it came to explaining the type of service he was about to perform on our unit. Over all great customer service. Would recommend him to anyone. Thanks a lot Airtron and Jason B.
21:00 20 Jun 19
Dung Nguyen was excellent. We called Airtron about 12:30 pm and made an appointment for the next day. Airtron called about 30 minutes later and said the they had a tech that could come out right now. Dung came out, changed the run capacitor and charged the unit. Our house was new about 4 years ago and he said that we had 500 dollars towards the repair since we just bought the extended warranty. It came out to 513.00 but their manager gave us a 13 dollar credit. 89 for service fee. 178.00 for 2 pounds of freon and 245 for the capacitor. Within 3 hours from MAKING the initial phone call, my a/c is now blowing cold and the outside air temp is 98 degrees. Hottest day of 2019 in the dfw area. BTW Airtron also installed both units when my house was built. Great service, Dung is truly a professional. Thanks for helping us out.