Customer Service Representative

Seeking a Customer Service Representative to work at our Dallas Airtron – Air Conditioning and Heating location.

Key Roles and Responsibilities:

  • The ideal candidate will be answering phones and helping to schedule customers, or assist them with other inquiries.
  • You will be on the phone directly with customers and prospects a minimum of 15-20% of your day(s)
  • Take incoming and make outbound calls, process credit cards, offer service plans, schedule appointments, process refunds
  • Data entry including: Utilization of emails, text message and other communicative tools to help efficiently route manpower and other resources throughout the days
  • Outbound customer phone calls in limited situations. This will typically be following up on permits and inspections, but can be related to rescheduling services for customers

Requirements:

  • 2-3 years of experience working in an office setting and with at least 20% of your daily duties being on the phone with customers
  • Excellent written communication, as you will be corresponding with customers
  • Working knowledge of technology systems, especially Microsoft Windows operating system Office (Word, Excel, Outlook)

  Location: Dallas, Texas

  Job Type: Permanent

Direct Energy and its subsidiaries are an Equal Opportunity Employer – EOE/AA/Veterans/Disabled.

 

If you need special assistance or an accommodation while seeking employment, please email employeerelations@directenergy.com. We will make a determination of your request for a reasonable accommodation on a case-by-case basis.

Interested in Applying?

Please fill out your contact information below and let us know which position you are interested in.

  • Date Format: MM slash DD slash YYYY
  • Accepted file types: doc, pdf, docx.
    Allowed file extensions: .doc, .docx, .pdf at maximum file size of 32MB.
Call Now Button